Everything About Performance Improvement Plans
When an employee is underperforming, it can be a tricky situation to provide feedback in a way that doesn’t cripple their confidence. Yet, it is a necessary conversation that must be had for the betterment of both the employee and the whole team. Managers must find a balanced way to nudge employees in the right direction and support their growth in the organization. This can be especially awkward if the employees are clueless about their diminishing performance. In such situations, a Performance Improvement Plan (PIP) can help logically address the issue. PIPs can help create an individualized, action-oriented roadmap for helping employees who are falling behind their Key Performance Indicators (KPIs). This article is dedicated to PIPs- how to create and correctly use them to help your struggling employees. What Is A Performance Improvement Plan? A performance improvement plan (PIP) is a document detailing where an employee is falling short and what can be done to improve their performance and stay employed. There may be a lack of job-specific skills or soft skills, such as team spirit and professionalism, that the employee lacks in the PIP. Additionally, a PIP may be carried out to give an extra boost to a talented employee considered suitable for a big promotion. A PIP is usually drafted by the employee’s direct supervisor and reviewed by HR. It outlines clear expectations for improvement with a set timeframe for achieving them. It also details the potential actions that will be taken if the employee fails to meet the established standards. When To Use A Performance Improvement Plan? PIPs are crafted for employees who are operating at a deficit of some form. It doesn’t necessarily mean they’re not working hard enough. Most of the time, their efforts are not targeted in the right direction, so managers create a PIP to bring them back on track. Hoping for employees to up their game with vague feedback is unrealistic. You need to draft a concrete, step-by-step, and action-oriented plan for them to follow. Later, the same plan can be used to compare their outcomes to measure the success of your program. Before you start creating a PIP, ask yourself these questions: If you can answer these questions positively, it is wise to help your struggling employee with a PIP. A PIP should be tailored to address the specific situation of each employee. In instances where a historically strong performer exhibits a sudden decline in meeting deadlines or appears disinterested, a PIP can serve as a targeted tool for identifying and swiftly addressing the underlying reasons. This approach focuses solely on improving areas needing attention while acknowledging the employee’s past contributions and continued strengths. How To Create A Performance Improvement Plan? Here’s a step-by-step guide to help you draft a PIP: Step 1: Define The Problem At the first step, It’s crucial to gather concrete evidence of specific performance gaps hindering the employee’s productivity. Stating what is the acceptable performance level and sharing what you’re currently seeing leaves no room for ambiguity. Include documented examples of missed deadlines, errors in work, or behavioral issues that are holding the whole team back. Focusing solely on facts ensures a factual basis for calling out employees. A wise idea at this time is to invite your workers for a one-to-one chat and share your concerns before you startle them with a PIP. Collaborating with employees in identifying improvement areas could paint a positive picture of you as a supervisor and the PIP. It could also encourage them to share any issues that are affecting their performance. Through collaboration, you may encourage employees to take accountability for their output and make it a personal mission to improve it. Step 2: Create Measurable Objectives Spell out what the entire PIP aims to achieve, and by when. Share metrics for measuring performance and what is the allowed time frame to achieve them. A great tip is to use the SMART Goals framework. It ensures your PIP is not a time-wasting activity that won’t garner any real results. Precisely, your PIP goals should be: Click here to access our free SMART Goals template and learn how to use it. Step 3: Define The Available Support for Employees Start by guiding the involved employees on precisely what they need to do to nail their PIP. It could be helpful for them to know that you want them to succeed and stay part of the organization. List all the help you’ll extend to help them achieve their goals, including the available resources, coaching, or training. At this point, it is wise to leverage teamwork and collaboration. Encourage your team to help out their teammate in PIP and extend support in all ethical ways. Foster two-way communication to provide timely assistance. Step 4: Draw Up A Schedule For Periodic Check-Ins Don’t wait till the end of the PIP to check results. Rather, schedule interim check-ins to monitor the progress of the employee. Without monitoring progress, a PIP may be a time-wasting exercise. Share the important check-in dates with your employee, and clarify what would be measured, and how. Providing timely feedback on their interim performance could be great in straightening out their long-term output. This could also help employees clarify any doubts or share any difficulties they’re facing. A great way to monitor the performance of PIP employees is by tracking their work. Automated time trackers surveil employees all day and logically distribute their hours between projects and tasks. By setting standards using metrics like quarterly productivity and web & app usage reports, you can share objective observations of employee performance during the PIP phase. Step 5: State The Consequences Of Failure At this point, reiterate the consequences or actions to follow in the event of failure to meet improvement standards. However, a well-structured PIP should prioritize improvement over solely focusing on penalties. Circling back to the desired expectations out of the PIP procedure is a wise way to remind employees to stay on track. Effective performance assessments should
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